Returns Policy/Refunds

Warranties on items such as atomisers and customisers are “dead on arrival”. Due to the nature of these items and the semi-disposable association we cannot offer a long warranty on these items. You must inform us within 3 working days if you have received a dead on arrival item so we can provide a replacement. Please note if a refund is required the product must be returned in an unused state and any sealed items must not have the seal broken. We offer a 28 day replacement warranty on other items such as [but not limited to]: batteries, cases, chargers, etc. Please contact us via email only if you wish to submit a return request. Please provide as much information as possible so that we can deal with your query as quickly as possible. Refunds not covered above are covered by your standard statutory rights as a consumer of goods

We have a wide range of flavours available on our store to suit many tastes and preferences, drink flavours such as Cola, Strawberry Milkshake and Jungle Juice, various dessert flavours and many others to choose from. To select the best flavour for you we recommend you get started with smaller bottles to ensure these flavours will match your preference. We will not accept returns on the basis of you not liking a flavour.

We can not accept the return of any liquids, unless faulty. This is because the liquids are perishable. Also, we cannot subject any of our customers to the possibility of receiving liquids that have been tampered with.

Age Verification

In order to purchase any of our products/services you must be aged 18 or over. Vape Hedz LTD reserve the right to request proof of age from any of our customers at any stage of an order. If we suspect you are not of the correct age we reserve the right to cancel your order with a full refund minus any administrative costs incurred preparing your order. Please note if you are under 18 years old you are breaking our terms of service and legal terms in placing an order.